Frequently Asked Questions from Patients

What is Online Patient Services?
It’s a complimentary tool from your doctor or health care provider at a HealthPartners Clinic that provides secure and convenient web access to your doctor and to your HealthPartners Clinics medical record.

Is the system secure or is my information viewable on the internet?
Your security and privacy is a top priority. We follow all state and federal regulations for privacy and are HIPAA (Health Insurance Portability and Accountability Act) compliant. We take patient privacy very seriously. No patient information is stored on the Internet. All of our web interactions with patients take place from our internal servers, using Secure Socket Layer (SSL) 128 bit encryption. For more on security and privacy, visit our privacy policy on healthpartners.com.

What if I forget my username or password?
No problem. Simply go to healthpartners.com and click the Help button and we’ll guide you through a short process to reset your password. Or, you can call our Web Support Helpdesk at 952-853-8888.

May I access my children’s medical records?
Yes. We do this by giving you proxy access. With proxy access, you are granted full authority to access your child’s medical chart if your child is between the ages of 0 to 11. If your child is between the ages of 12 to 17, in accordance with Minnesota law, you will be granted partial access to his/her medical record. You will be able to access your children’s shot records and print them for school, camp or sports participation. You can also schedule appointments for your children or request medical advice on their behalf. Once you have an account, you may request proxy access via the “Other Requests” button in Online Patient Services.

What about my aging parents who are under my care?
If you are caring for an aging or ailing parent, you’ll appreciate having an online record of their recent medical visits right at your fingertips. With proper authorization, you can access doctor’s instructions, find lists of current medications and even send a secure message to the care team between visits to ask questions or document concerns. For a copy of the proxy access form, visit healthpartners.com.

Is there any cost for using Online Patient Services?
Online Patient Services is a complimentary tool from HealthPartners Medical Group that provides secure and convenient web access to your doctor and to your HealthPartners Clinics medical record. There are no fees to access your medical record information, seek nurse advice or make appointments.